Refund policy

Our satisfaction guarantee

We want you to love your LATTECAM. Every order from Café Lumière is covered by our satisfaction guarantee: if something is not right, contact us and our team will make it right.

How to reach us

Contact us through our Contact page and include your order number. If an item arrived damaged, faulty or incorrect, a photo helps us sort it out faster.

Damaged, faulty or incorrect items

If your order arrives damaged, does not work as it should, or is not what you ordered, let us know and we will make it right, for example with a replacement or a refund, whichever suits your situation.

Lost parcels

If your tracking shows no progress or your parcel does not arrive, contact us and we will look into it with the carrier and make it right.

Returns

Please contact us before sending anything back. Our team will tell you whether a return is needed and how to do it, so nothing gets lost along the way.

Refunds

If we agree on a refund, it is issued to your original payment method. Your bank or card provider may take some time to show it on your statement.

Cancellations and changes

If you need to cancel or change your order, contact us as soon as possible. If your order has not shipped yet, we will do our best to update or cancel it.

Questions

For any question about this policy, contact us through our Contact page.